Companies want to get closer to their customers more than ever. With instant messaging so abundant now, businesses saw this as an opportunity to do precisely that and gain better trust in their market. However, is your company aware of mobile compliance requirements associated with this?
Defining Mobile Compliance
Mobile compliance, often referred to as text messaging compliance, ensures that a company strictly adheres to relevant rules and regulations concerning calls and instant messaging use. The goal of mobile compliance is to protect sensitive data stored on devices, especially when handling customer information.
What Happens If You Do Not Comply?
Maintaining the utmost compliance with mobile communications regulations is paramount to the safety of customer information. If a business fails to adhere to the rules, the following consequences are expected:
Data Security Risks
Mobile compliance mandates the use of secure messaging platforms to ensure protection. If a business does not comply with regulations, it risks sharing data on unsecured platforms, potentially resulting in data breaches.
Legal Repercussions
Various governing bodies monitor business mobile compliance, including the SEC, FINRA, HIPAA, and the GDPR. Failing to follow compliance laws can result in lawsuits and penalties.
Recordkeeping Issues
An important aspect of maintaining mobile compliance is recording all conversations across official platforms. Businesses that do not record their communications will have a harder time retrieving necessary data for events such as e-discoveries, audits, and conflict resolutions.
Maintaining Compliance with Archivers
Navigating mobile compliance can be challenging, as standards for proper recordkeeping and protection of data from both the company and its customers can vary from state to state.
Fortunately, there is one solution that can help increase a company’s compliance rate: message archiving tools.
Message archiving tools are used by businesses to instantly capture, record, and store all communications in a single database. This database is secure and ensures that all records are impossible to tamper with. Additionally, message archiving software makes retrieval easier by using a keyword search function.
Message archivers are mandated by law, especially in sensitive industries like finance and healthcare. If your business does not have one yet, it is advisable to invest in a reliable archiver as soon as possible.